Terms & Conditions
Website terms and conditions A.K.A the small print. We hope you enjoy using our website and find our recipes inspiring and our products delicious. Detailed below are terms and conditions for using our site, any questions just give us a call or ping us an email.
Use of this Website
This website is owned and operated by Haynes Foods Limited.
By accessing this website and/or placing an order you agree to be bound by the Terms and Conditions set out below.
Any queries regarding these terms and conditions should be sent to:
Haynes Foods Limited
(Company No 10740520, Registered in England and Wales.
VAT Registration No GB280345903).
+44 020 3920 8499
You can order via our secure internet site: www.haynesgourmet.com
Payment & Pricing
We accept Visa, Visa Electron, MasterCard and Maestro payments. As well as Apple Pay, Paypal, and Amazon Pay. Please ensure that all details are clearly typed. Please note that price information is correct but product recipes and packaging are subject to minor change or substitution without notification.
All card payments are processed through Paypal or Stripe which conforms to the highest level of PCI DSS compliance - level 1.
Postage & Packing
For orders to mainland UK with a minimum value of £15 postage and packaging is free. For orders under this value it is charged at £3.49.
All Internet orders are sent by either Royal Mail 48 or by APC courier. We aim to deliver your order within the following timescales following receipt of your order:
|Mainland UK||2-3 working days|
|Highlands||5-7 working days|
|Northern Ireland||3-5 working days|
These timescales are not guaranteed and if for any reason, we were unable to respect these time scales, we will contact and inform you of the situation. We will also contact you if we are unable to deliver your chosen product(s) within this time.
On receipt of delivery, we advise you to check all goods. If, however, you are unable to check the goods upon arrival, we recommend you write “unchecked” next to your signature on acknowledgement of goods.
Returns & Cancellation
We hope that you will enjoy the Haynes Gourmet products you order and look forward to hearing about any recipes or ideas that you would like to share with us. We endeavour to ensure that your order is packed and handled carefully, however if you do receive damaged or broken goods, please contact us within 2 working days from the date of your delivery to arrange a replacement or refund for the products concerned.
You are entitled to cancel your order with us no later than 5 days after the day on which you receive the goods. We recommend you inform us in writing via email or letter (contact details at the start of these terms and conditions) that you are exercising this right however, the choice of communication method is yours. If you have already received your goods you are obliged to return the goods to us at your own cost and within 5 days of giving notice of cancellation. All items must be unused, unopened and in perfect condition - in their original packaging.
If you do decide to cancel, we will reimburse you for the full amount of the order (minus the postage if applicable) using your original payment method for your order. You will be responsible for the cost of postage on returns.
We may provide links on our website to other websites not owned or managed by Haynes Foods Limited. We accept no responsibility for the security and content of these sites and in following these links you do so at your own risk.
The present site and all the elements that are published including texts, photographs, illustrations, logos, brands are the exclusive property of Haynes Foods Limited. Accordingly, any representation, reproduction or distribution, in whole or in part, of the content of this site on any medium or by any means whatsoever, without our authorisation, constitutes an act of counterfeiting liable to incur liability. civil and criminal law of its author.
The Haynes Gourmet marks that may appear on the site are registered trademarks. Therefore, any use of these marks, without the authorisation of Haynes Foods Ltd, constitutes an act of counterfeit likely to engage the civil or penal liability of its author.
You shall retain your rights in any content you submit to Haynes Gourmet. You grant Haynes Gourmet a worldwide, non-exclusive, royalty free licence to use, copy, reproduce, process, modify, publish, transmit and display the content on any other Haynes Foods Ltd site or for any other purposes. You confirm that you have all the necessary rights to grant Haynes Gourmet this licence.
This website may not be modified, disassembled, decompiled or reverse engineered in any way. No part of website may be reproduced or stored in any other website without our permission.
We reserve the right to amend or remove any section of these terms and conditions without prior notice. We recommend you review these terms and conditions each time you place an order.
It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us.
These terms and conditions do not affect your statutory rights.
This Privacy Notice explains in detail the types of personal data we may collect about you when you interact with us. It also explains how we will store and handle that data, and keep it safe. Please read it carefully. When as part of our business we provide links, widgets or social networks add-ons to other sites or services offered by third parties, these are regulated by their own Privacy and Cookies Policies, which we invite you to read carefully. Haynes Foods Ltd., is not responsible for the privacy practices of any third party websites that you may visit.
Privacy and protection of your personal data
By engaging with us on our website you may provide us with your first name, surname and email address and the information you choose to share with us will only be used in order to process and follow up on your requests. Only with your consent, given at the time you supply your personal data, if you decide to tick the relevant box, your information will be added to our newsletter database. Haynes Foods Ltd. policy is NOT to make our mailing list available to any other parties and we promise never to disclose personal information about you and your family. We would only pass on your information if we received specific permission to do so from you, or if the law requires us to, in line with the Data Protection legislation. Haynes Foods Ltd. has taken all the necessary precautions to store your information in a secure environment and avoid accidental or unlawful destruction or accidental loss, alteration, unauthorised disclosure or access. Only a very small number of our employees and third parties duly authorised by us have access to your information, and only for the purposes agreed upon, subject to any exceptions set forth in any applicable laws. Finally, we may also share information about users of our website in an anonymous and aggregate form with third parties, to analyse customer trends and patterns and improve our business.
How long we will keep your personal data
Whenever we collect or process your personal data, we will only keep it for as long as is necessary for the purpose for which it was collected.
At the end of the retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning. We know how much data security matters to all our customers. With this in mind, we will treat your data with the utmost care and take all appropriate steps to protect it.
Should you have any queries regarding the data we may hold about you and why, you may request clarification from us at any time by email (email@example.com) or by letter addressed to Haynes Foods Limited, Ragmans Castle, Ragmans Lane, Marlow SL7 3SL. We will aim to provide the relevant data within 30 days. We will always verify the identify of anyone making a subject access request before handing over any information.
In accordance with the regulations regarding the protection of personal data, you have the following rights: a right of access, rectification, erasure of personal data as well as a right to restrict the processing and a right to object, a right to the portability and a right to define guidelines for the storage, erasure and communication of your personal data after your death.
Should you wish to exercise any of your rights, please contact us by email (firstname.lastname@example.org) or by letter addressed to Haynes Foods Limited, Ragmans Castle, Ragmans Lane, Marlow SL7 3SL.