Terms & Conditions
Postage & Packing
We deliver to all postal addresses in the UK. As of 2022, all orders are now charged a flate rate shipping fee of £4.99, no matter how large the order is. We are sorry that we cannot offer free shipping at this time.
Christmas Delivery
Royal Mail has given the last cutoff date for guaranteed Christmas delivery to be the 18th December. Please order before this date to get your parcels on time. If you order after this date, your order will still be packed and sent as normal, but please be aware that it may not arrive before the 25th.
Delivery
All Internet orders are sent by either Royal Mail 48 or by DHL courier. Your order tracking number will be sent to you once it has been dispatched. Please follow the link to track your parcel.
We aim to deliver your order within the following timescales following receipt of your order:
| Mainland UK | 2-3 working days |
| Highlands | 5-7 working days |
| Northern Ireland | 3-5 working days |
These timescales are not guaranteed and if for any reason, we were unable to respect these time scales, we will contact and inform you of the situation. We will also contact you if we are unable to deliver your chosen product(s) within this time.
On receipt of delivery, we advise you to check all goods. If, however, you are unable to check the goods upon arrival, we recommend you write “unchecked” next to your signature on acknowledgement of goods.